🛍 Return & Refund Policy
Effective Date: June 1st, 2025
At Hijab Haven Store, we strive to ensure you’re happy with every purchase. If you’re not satisfied, we’re here to help — within reasonable limits.
🔁 Returns Eligibility
- You may request a return within 7 days of receiving your order.
- Items must be unused, unwashed, and in original packaging with tags (if applicable).
- Items such as inner caps, under scarves, hijab pins, or custom orders are non-returnable due to hygiene reasons.
🚫 Non-Returnable Items
- Worn or damaged products
- Sale items (unless defective)
- Hijabs that have been washed, ironed, or altered
💸 Refunds
- Once we receive your return, we’ll inspect it and notify you of approval or rejection.
- If approved, your refund will be processed within 5–10 business days, to your original payment method.
- Shipping costs are non-refundable.
🔄 Exchange Policy
We do not offer direct exchanges. Please return the item and place a new order.
🧾 How to Request a Return
- Text us at following Whatsapp Number +923187694120 with your:
- Order number
- Reason for return
- Photos (if item is damaged or defective)
📦 Shipping Policy
Effective Date: June 1st, 2025
We aim to deliver your order safely and on time.
🚚 Shipping Locations
We ship across Pakistan and select international locations.
(Please contact us before ordering internationally.)
🕒 Processing Time
- Orders are processed within 1–3 business days.
- During high-demand seasons or sales, processing may take up to 5 business days.
📬 Estimated Delivery Times
- Pakistan: 5–7 business days
- International: 7–15 business days (customs may cause delays)
💸 Shipping Charges
Calculated at checkout based on location and order size However minimum 250 Rs will be charged for Pakistani Consumers but it will vary for international consumers.
📦 Tracking Your Order
Once your order ships, you’ll receive a text via whatsapp with a tracking link.
⚠ Delays & Lost Packages
Hijab Haven Store is not liable for courier delays, incorrect addresses, or customs issues.
If your package is lost, send a text via whatsapp +923187694120
we’ll help investigate.
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